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Home » Current Residents » Forms & Policies

Providing Homes, Creating Community, Changing Lives

Resident Concerns or Grievances

(Vea en Español)

If you are a Boulder Housing Partners resident with a complaint or concern regarding your home, please follow these grievance guidelines for resolving your concern:

Guidelines

  1. Begin by contacting your Community Manager or Regional Manager.
     
  2. If the issue remains unresolved, then please contact the Director of Property Management
    at 720-564-4610 or [email protected]
     
  3. If you have already done steps 1 and 2 and are still not satisfied, then please contact the BHP Ombudsman, an impartial liaison who helps resolve complaints affecting BHP residents, community members, or other organizations. To contact the BHP Ombudsman, please email [email protected]
     
  4. If all other appropriate resources or processes have been tried but the problem has not been resolved, then please contact the Office of the Executive Director at 720-564-4610 or [email protected].

Additional Guidelines and Resources

An option for all residents in the City of Boulder is to contact the Community Mediation Services, which provides mediation between neighboring residents and between residents and landlords. The phone number is 303-441-4364.

If your conflict is due to violation of City code (i.e. noise), please contact the Boulder Police Department at 303-441-3333, or call 911 in case of emergency.

In case of interpersonal conflict with a neighbor, please try to resolve the issue with your neighbor.

If this is a maintenance request, please contact [email protected] or maintenance at 720-564-4610. 

Ombudsman

The BHP Ombudsman is an impartial liaison who helps resolve complaints involving BHP Housing Programs reported by BHP residents, community members, or other organizations. The Ombudsman should be contacted after all other appropriate resources and steps 1 and 2 above have be tried but have not resolved the concern. To contact the BHP Ombudsman, please email [email protected].

  • Rent Payment Options
    • Pay Online Through Rent Café
    • Pay in Cash with PayNearMe
    • Pay through ACH form
  • Maintenance Contact Information
    • Submit Routine Maintenance
    • Maintenance Feedback Survey
  • Forms & Policies
    • Common Forms & Policies (PDFs)
    • Resident Concerns & Grievances Guidelines
  • Resident Newsletter
  • Resident Services
    • Senior & People with Disabilities Site Services
    • Family Site Services
    • Educational Programming
    • Resident Councils
  • Community Resources

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We do business in accordance with
the Federal Fair Housing Law.

  • Equal Housing Opportunity
  • Accessible
BHP does not discriminate based on disability in admission, access, or operations of programs. If you or anyone in your family is a person with disabilities and require a specific accommodation in order to fully utilize our programs and services, please contact the 504/ADA Coordinator at 720-564-4610.

Contact

  • Boulder Housing Partners
  • 4800 North Broadway
  • Boulder CO, 80304
  • [email protected]
  • Phone: 720-564-4610
  • TTY: 1-800-659-3656
  • FAX: 303-939-9569
  • Maintenance: 720-564-4620
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