If you are a Boulder Housing Partners resident with a complaint or concern regarding your home, please follow these grievance guidelines for resolving your concern:
Guidelines
- Begin by contacting your property manager.
- If the issue remains unresolved, please contact the regional manager.
- If the issue remains unresolved, please contact the Director of Property Management at 720-564-4610 or PMDirector@boulderhousing.org
- If you have already done steps 1, 2, and 3 and are still not satisfied, please contact the BHP Ombudsman, an impartial liaison who helps resolve complaints affecting BHP residents, community members, or other organizations. To contact the BHP Ombudsman, please email Ombudsman@boulderhousing.org.
Additional Guidelines and Resources
- An option for all residents in the City of Boulder is to contact the Community Mediation Services, which provides mediation between neighboring residents and between residents and landlords. The phone number is 303-441-4364.
- If your conflict is due to violation of City code (i.e. noise), please contact the Boulder Police Department at 303-441-3333, or call 911 in case of emergency.
- In case of interpersonal conflict with a neighbor, please try to resolve the issue with your neighbor.
- If this is a routine maintenance request, please submit a work order through the resident portal, RentCafe. If this is a maintenance emergency, please call 720-564-4620.
Ombudsman
The BHP Ombudsman is an impartial liaison who helps resolve complaints involving BHP Housing Programs reported by BHP residents, community members, or other organizations. The Ombudsman should be contacted after all other appropriate resources and steps 1, 2, and 3 above have be tried but have not resolved the concern. To contact the BHP Ombudsman, please email Ombudsman@boulderhousing.org.
