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BHP FAQ2021-06-28T11:52:20-06:00

How can Boulder Housing Partners help you?

Answers to frequently asked affordable housing questions

We want everyone who wants to live in Boulder to be able to find a home. If you don’t find the information you need here, please contact us and we’ll get you an answer.

What does Boulder Housing Partners do?2021-06-08T13:04:17-06:00

Boulder Housing Partners strives to make living in Boulder welcoming and affordable for people from a diverse range of backgrounds, regardless of income. The housing authority for the City of Boulder for over 50 years, BHP builds, owns, and manages quality affordable homes for low and moderate-income residents, while fostering thriving and sustainable Boulder communities.

Through BHP’s award-winning communities and innovative programs, Boulder residents have access to over 1350+ affordable apartment homes, 100+ market-rate apartments, and 1,300+ rental assistance vouchers.

Where is Boulder Housing Partners located?2021-06-24T05:42:45-06:00

You’ll find our main office building at 4800 North Broadway in Boulder, at the northeast corner of Broadway and Lee Hill Road. We are the last stop on the northbound SKIP bus route. You can reach us by phone Monday through Friday from 8 a.m. to 5 p.m. MT at (720) 564-4610 or TTY 1-800-659-3656. Our fax number is (303) 939-9569. Email us at bhpinfo@boulderhousing.org.

How many apartment communities do you manage in Boulder?2021-06-24T05:24:59-06:00

Boulder Housing Partners owns and manages 35+ apartment communities throughout the City of Boulder.

What housing options does Boulder Housing Partners offer?2021-06-22T14:27:30-06:00

We provide four housing options:

  1. Deeply Affordable Communities
  2. Boulder Affordable Rentals
  3. Market-Rate Rentals
  4. Housing Choice Vouchers (rental assistance)

Throughout our apartment communities, we also offer designated communities with programming for households with children, as well as communities dedicated to serving seniors and people with disabilities.

What is the difference between Market Rate Rentals, Affordable Rentals, Deeply Affordable Rentals and Housing Choice Vouchers?2023-06-08T14:34:49-06:00

Please see our program comparison page!

Do I qualify for any of your housing options?2021-06-22T14:29:16-06:00

For qualification requirements, visit our Are You Eligible page.

How do I apply?2021-06-22T14:31:30-06:00

Market-Rate rentals and Boulder Affordable Rentals accept applications when there is a vacancy. Visit the Now Renting page for available Boulder rentals. The Housing Choice Voucher lottery and Deeply Affordable Communities waitlists will be open at different times throughout the year. Please check the program pages for waitlist/lottery status and opening dates.

Do I have to be from Boulder in order to qualify for programming?2023-08-02T17:01:01-06:00

For our Boulder Affordable Rentals and Market-Rate rentals, applicants may apply from any location.

For our Deeply Affordable Communities, program guidelines give priority to those who live or work in Boulder County with the following exceptions: For Canyon Pointe and Glen Willow, applicants may apply from any area.

For Housing Choice Vouchers, Program guidelines give priority to those who live or work in Boulder County

I’m in a housing crisis. Do you offer emergency housing assistance?2021-04-21T09:39:09-06:00

Boulder Housing Partners does not offer emergency housing. Please contact these organizations for help.

Does Boulder Housing Partners offer an affordable homeownership program?2021-06-24T05:33:44-06:00

No, we only offer rentals and rental assistance.  Please visit the City of Boulder’s affordable homeownership program for more information.

English is not my first language. Do you provide translation services?2021-04-21T09:21:49-06:00

Yes. Language should never be a barrier to finding a home. Boulder Housing Partners provides free translation and interpretation services for those with Limited English Proficiency.

What do I do if I feel like my fair housing rights have been violated?2024-04-11T14:50:51-06:00

HUD is ready to help with any problem of housing discrimination. If you think your rights have been violated, the Housing Discrimination Complaint Form is available for you to download, complete and return, or complete online and submit. You may also write HUD a letter, or telephone the HUD Office nearest you. You have one year after an alleged violation to file a complaint with HUD, but you should file it as soon as possible.

Are you the only affordable housing provider in Boulder for apartment rentals?2021-06-22T14:42:48-06:00

No. Other organizations who provide affordable rentals include Golden West Senior Living, San Juan Del Centro (303-442-0230), The Nest, Thistle, and Boulder County Housing and Human Services.

Will I have to pay a security deposit?2021-06-08T13:27:26-06:00

Yes, most apartment communities require a security deposit.

Are utilities included in my rent?2021-06-08T13:28:30-06:00

Utilities vary by rental.

Will I have to sign a lease?2021-06-08T13:29:11-06:00


Will I have to recertify my information annually at a Deeply Affordable or Affordable Rental?2021-06-08T13:51:08-06:00

Households living at a Deeply Affordable Community or a Boulder Affordable Rental recertify qualification information on an annual, or program-determined, basis.

Are pets allowed in Boulder Housing Partners rentals?2021-06-08T13:49:18-06:00

Many of our rentals accept pets with prior authorization. Apartment community pages provide details.

I am on a Deeply Affordable waiting list, what’s next?2021-06-24T05:39:12-06:00
  • Time on the waiting lists can vary from 6+ months to 2+ years, depending upon how many apartments become available. Wait times will vary depending on many factors, such as availability and turnover rate. Due to these factors, we are unable to release your position on the waiting list.
  • Be sure to keep your mailing address up to date with us and to respond to letters you receive. We notify applicants by mail when their name nears the top of the list. We also periodically contact applicants by mail to make sure they are still interested in being on the waitlist. When applicants do not respond to letters, they are removed from a waitlist. If you have any address changes, please notify us in writing or complete a Request to Update Contact Information form.
What if I have more questions?2021-06-08T13:56:41-06:00

Please reach out! Send us a message at the bottom of the website or give us a call at (720) 564-4610.

Do you offer apartment communities for seniors or people with disabilities?2021-06-24T05:47:22-06:00

Boulder Housing Partners offers both Affordable and Deeply Affordable rentals for seniors and people with disabilities. Visit Apartments for Seniors and People with Disabilities for more information.

What ages are your senior communities for?2021-06-24T05:49:08-06:00

Boulder Housing Partners has communities for residents who are 55+ and 62+. See our Apartments for Seniors or People with Disabilities page for more information.

Do you offer accessible apartments at your different apartment communities?2023-06-13T11:03:51-06:00

Yes, Boulder Housing Partners accepts Requests for Reasonable Accommodations due to a disability at all of our communities. In addition, these communities currently include accessible apartment homes.

Are seniors or people with disabilities eligible for rental assistance?2021-06-22T14:39:20-06:00

Yes, seniors age 62+ and people with disabilities who are currently living or working in Boulder County are eligible to apply for rental assistance through the Housing Choice Voucher lottery. Learn more about Housing Choice Vouchers.

What are the program basics?2021-06-08T18:18:51-06:00

The U.S. Department of Housing and Urban Development (HUD) provides federal housing dollars to Boulder Housing Partners to pay a portion of rent for Housing Choice Voucher participants. After qualifying, participants pay approximately 30-40% of their monthly income towards rent, and Boulder Housing Partners pays the remaining balance directly to the rental owner.

Is Section 8 the same thing as Housing Choice Vouchers?2021-06-08T18:20:15-06:00

Yes. The US Department of Housing and Urban Development (HUD) changed the rental assistance program name from Section 8 vouchers to Housing Choice Vouchers.

What is the most I can earn and still be eligible?2021-06-22T11:24:58-06:00

Applicants can earn up to 50% of Area Median Income at the time they are accepted into the program. View Am I Eligible for details.

What is the least I can earn and still be eligible?2021-06-08T18:22:50-06:00

There is no minimum income requirement for Housing Choice Voucher applicants.

Regarding eligibility, do you give priority to particular groups?2023-06-13T08:38:05-06:00

Yes. Program guidelines give priority to households who live or work in Boulder County, and who apply as a family with children, a person with a disability, or are older adults (age 62+). Applicants who are not residing or working within Boulder County and are single-person households (not a person with a disability or age 62 and over) will not be selected.

Must I pass a criminal background check to qualify?2021-06-08T18:26:06-06:00


How can I get an application? When is the lottery open?2023-06-13T08:39:54-06:00

The way to apply for a Housing Choice Voucher is through our lottery system. The lottery opens as needed, when we have vouchers available.

If I qualify, how soon will I receive housing?2021-06-08T18:28:56-06:00

The randomly selected lottery numbers will be posted within six weeks after the lottery opening. Our goal is to contact all the selected applicants within 6 months of the numbers being randomly selected to proceed forward with application process.

I found a rental before receiving my voucher, can I get approved sooner?2021-06-08T18:30:51-06:00

No. Finding a place to live before receiving your voucher does not have any influence on when you receive your voucher, or your position in the lottery.

How much will my rent be?2021-06-08T18:32:13-06:00

Your portion of the rent is approximately 30%-40% of the household’s gross income. The remainder is subsidized through federal funding.

What type of rental can I lease?2021-06-08T18:33:57-06:00

Voucher holders find their own rentals for their approved household size. Assistance can be used in Boulder County in rentals such as apartment communities, townhomes, and individually owned houses.

Are pets allowed?2021-06-08T18:35:19-06:00

Pet policy is determined by your rental owner as part of your lease agreement.

Can I move with a Housing Choice Voucher?2024-02-27T11:51:05-07:00

Yes. The program is designed so that you can have a choice of where you’d like to live and not lose your housing assistance. Please contact a Housing Assistance Coordinator for details.

Do Housing Choice Vouchers expire?2021-04-21T15:36:13-06:00

No, rental assistance does not expire for households living in approved rentals who continue to be eligible and are in good standing with their lease and Boulder Housing Partners.

Where do I submit my change of contact information?2021-06-22T11:25:37-06:00

If you currently have a voucher or your lottery number was randomly selected in the lottery and you are awaiting processing, please submit any contact information changes to us in writing at hcv@boulderhousing.org or at 4800 Broadway, Boulder, CO 80304.

If you applied for the lottery but your number was not randomly selected, you do not need to send us updated contact information. We invite you to sign up for the lottery when it opens again.

I already have a voucher from a different organization, can I use it in Boulder?2021-06-22T14:41:04-06:00

Vouchers can be ported from another location to Boulder Housing Partners. Please contact portability@boulderhousing.org or (720) 564-4630 for more information.

Are you the only organization in Boulder County that provides Housing Choice Vouchers?2021-06-22T14:41:40-06:00

No, there are additional agencies that administer Housing Choice Vouchers in Boulder County. You can contact the Boulder County Housing and Human Services or the Longmont Housing Authority for additional information.

I’m a rental owner that would like to lease to a Housing Choice Voucher holder. How do I get started?2021-06-24T06:48:16-06:00

We’re glad you’re here! Please visit our Landlord Hub for all the details.

How do I contact the Housing Choice Voucher team at Boulder Housing Partners?2021-06-08T18:45:43-06:00

Call (720) 564-4630 or email hcv@boulderhousing.org. We’re here to help!

Where do I find a form that I need to complete as a current Housing Choice Voucher participant?2023-06-13T08:43:48-06:00
Who do I call if I have a question or problem regarding my voucher?2021-06-08T18:47:15-06:00

Call (720) 564-4630 or email hcv@boulderhousing.org. We’re here to help!

I have a Housing Choice Voucher with Boulder Housing Partners, how do I find out who my Housing Assistance Coordinator is?2024-02-27T11:45:14-07:00

Reach out to us at (720) 564-4630 or email us at hcv@boulderhousing.org and we’ll let you know!

Can Housing Choice Vouchers be transferred to another city or area?2023-06-13T08:41:37-06:00

Yes, we call that portability. Housing Choice Vouchers may be transferred to another Public Housing Authority’s (PHA) service area, if you have lived in your home for at least one year. Please contact the housing authority that covers the area you would like to move to for more information on their process. You can always contact us for help in transferring your voucher.

Can I add someone to my Housing Choice Voucher? 2024-02-27T11:51:45-07:00

Yes, all household members must be approved by Boulder Housing Partners prior to being added to the lease and the voucher. Please contact your Housing Assistance Coordinator at (720) 564-4630 or hcv@boulderhousing.org to begin the process.

If I find a place to rent in Boulder County, does it need to meet any housing quality standards?2021-06-08T18:53:24-06:00

Yes, all rentals are inspected by BHP to ensure they meet the quality standards as set by HUD.

I have a Housing Choice Voucher with Boulder Housing Partners, who do I contact with any maintenance requests or lease questions?2021-06-08T18:54:40-06:00

Please contact your landlord/rental owner directly.

How do I get in touch with my Property Manager?2024-02-27T11:33:27-07:00

Find your community’s email or phone number here to contact your property manager.

How do I pay my rent?2021-06-22T14:52:46-06:00

Rent can be paid in several ways, including online. Visit Pay My Rent to learn more.

When is my rent due?2024-02-21T14:49:44-07:00

Rent is due on the first day of the month.

Any payment received after 5:00 p.m. on the eighth day of the month will be assessed a late fee. If you are experiencing financial hardships due to the impacts of COVID-19, please contact your property manager regarding late fees and rent payments.

Who do I make my rent payable to?2021-06-08T19:05:09-06:00

Visit Who to Make Your Rent Payable To

I’m experiencing financial hardships due to COVID-19, is there any rent relief support available?2021-06-08T19:05:51-06:00

We know this has been a challenging year and we are committed to providing residents with information about financial resources in our community and assistance with access to support as different funds become available. We’re here to help.

Visit our COVID-19 page for more information.

How do I make a maintenance request?2021-06-24T06:10:39-06:00
What if something breaks in my apartment home after hours, can I make an urgent maintenance request?2021-06-24T06:11:36-06:00

Yes, please call (720) 564-4620 and follow the prompts to speak with someone about your urgent request.

How do I reach my Resident Service Coordinator?2021-06-08T19:12:29-06:00

Boulder Housing Partners offers Resident Services at several of our apartment communities. See who to contact.

What does a Resident Service Coordinator do?2021-06-22T14:54:20-06:00

Visit Resident Services to learn more.

Who do I contact if I’m interested in participating in programs offered at my apartment community?2021-06-22T14:54:57-06:00

We’d love to have you join our programming! Visit Resident Services to see who to contact or how to get involved.

Do you accept Reasonable Accommodations due to a disability?2023-10-05T09:43:58-06:00

Yes. Please visit Forms for Current Residents to find the Boulder Housing Partners Reasonable Accommodation form and information.

I have a conflict with my neighbor, can you help?2021-06-24T06:13:44-06:00

BHP staff and residents are encouraged to use City of Boulder Mediation Services. They offer services by phone and video conference. Residents can contact City Mediation directly at (303) 441-4364 or mediation@bouldercounty.gov to start the process.

To use this service:

  1. All parties involved must agree on mediation
  2. All parties must agree to share their contact information
  3. All parties understand this is a City service not a BHP service

Residents may inform BHP staff of community conflict, however BHP staff will not be able to mediate directly.

Where do I find a form that I need to complete?2021-06-22T14:56:12-06:00
How do I submit a concern or grievance?2021-06-22T14:57:06-06:00

Our resident concerns and grievances page provides the steps you can take to let us know your concern. We appreciate your feedback.

How can I get a copy of my lease?2021-06-22T14:57:37-06:00

Please reach out to your property management team for any lease questions.

Can I add a pet to my lease after I’ve moved into my apartment?2024-02-21T14:52:15-07:00

Pets are allowed in many of our apartment communities with prior approval, please contact your property manager.

I’m interested in leasing my rental to a Housing Choice Voucher holder, how do I get started?2021-06-24T06:47:49-06:00

Visit our Landlord Hub for an overview of how the program works and the benefits of renting to a Housing Choice Voucher holder.

Who do I contact if I’d like to learn more about getting started as a landlord?2023-06-12T11:48:17-06:00

Visit our Landlord Hub for information or contact HCV Team at 720-564-4630 or landlords@boulderhousing.org.

I’m a current rental owner leasing to a Boulder Housing Partners’ Housing Choice Voucher holder, how do I contact my Housing Assistance Coordinator?2024-02-27T11:44:30-07:00

Visit our landlord hub and log in to the portal to easily find your Housing Assistance Coordinator’s contact information. You can also reach out to us at landlords@boulderhousing.org or (720) 564-4630.

How do I get my registration code to log in to the landlord portal?2021-06-08T19:26:03-06:00

Please email landlords@boulderhousing.org and we will send you the registration code.